Contact Us

Why do I need to create an account to place an order?

AAS Gear2025-09-12T14:43:40+00:00An account allows easy access to information regarding the orders you've placed. Log in with your e-mail address and password to view tracking information, order status, order history or edit and store shipping information.

I’m having login problems, how do I retrieve my account password?

AAS Gear2025-09-12T14:40:17+00:00If you've lost your password just click the 'Forgot your password?'

Can I see my previous orders?

AAS Gear2025-09-12T14:40:43+00:00Log in to your account. Clicking on the 'My Account'.

My shipping address has changed. How do I update shipping information to my current account?

AAS Gear2025-09-12T14:41:12+00:00You can add your new address on your account and you can choose it once you place new order.

Can I return package to sender?

AAS Gear2025-09-12T14:42:05+00:00No, you can't return any packages to the shipper.

What if the expected delivery date has passed and I still haven’t received my order?

AAS Gear2025-09-12T14:42:49+00:00If for some reason your order did not show up, we can send another package at your request. We will ask you to first allow 60 days from the day the order was shipped. If after 60 days from the shipping moment you have not received the package, or if you received notification by customs that your package was on hold or returned to sender, please open a ticket and we will take care of your request promptly.